Dr. Gary Kaplan, President and CEO of the Virginia Mason Medical Center in Seattle, Washington on total transformation of the culture of health care.

WEDNESDAY, MARCH 16, 2011
Conversations on Health Care® focuses this week on transforming the culture of healthcare institutions from the ground up. Virginia Mason’s President and CEO, Dr. Gary Kaplan, speaks with Mark Masselli and Margaret Flinter about the 10-year journey to create a patient-centered, safe, effective system using the Toyota “stop the line” quality approach.

To download a full transcript of this episode, click here.

To download audio file, click here.

Dr. Gary Kaplan, President and CEO of the Virginia Mason Medical Center in Seattle, Washington on total transformation of the culture of health care. Image
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